Our Polices
Delivery Policy
- Orders are processed within 1–3 business days.
- Local Shipping: Flat-rate delivery within Omaha and surrounding areas (200-mile radius).
- Free Shipping: Available on orders over $100.
- Expedited Shipping: Available at an additional charge.
- International Shipping: Rates vary based on location; delivery time may take 7–21 business days.
- Tracking numbers will be provided once orders are shipped.
Privacy Policy
- We respect your privacy and are committed to protecting your personal information.
- Your data will only be used to process orders, communicate updates, and improve your experience.
- We do not share or sell your information to third parties.
- Payment information is processed securely, and we do not store credit card details.
Warranty Policy
- We stand behind the quality of our products.
- All items come with a 30-day limited warranty for manufacturing defects.
- This does not cover wear and tear, accidental damage, or improper use.
- For warranty claims, please contact customer support with your order details and photos of the issue.
Return & Refund Policy
- Returns are accepted within 30 days of delivery for unused items in original packaging.
- Customized items, including jerseys with names or logos, are non-returnable unless there is a defect.
- Items that do not fit can be exchanged or returned for a full refund.
- A refund will be issued within 5–7 business days after the return is received and inspected.
- Customers are responsible for return shipping unless the product is defective.
Terms & Conditions
- By using SoccerNational, you agree to our policies and terms of service.
- Prices, product availability, and promotions are subject to change without notice.
- All transactions are processed in USD, and taxes will be calculated based on your location.
- Unauthorized use of our website or content is prohibited.
Payment Policy
- We accept credit/debit cards, PayPal, and local pickup payment options.
- All international payments must be processed through PayPal.
- Taxes are calculated based on local regulations and will appear at checkout.
- Payment disputes must be reported within 7 days of the transaction.
Customer Support Policy
- Our customer support team is available Monday–Friday, 9 AM–5 PM (CST).
- Contact us via email, phone, or the “Leave Us a Message” form on our website.
- Expect responses within 24–48 hours.
Customization & Bulk Orders Policy
- All customized items (e.g., jerseys with names or logos) are final sale.
- For bulk orders, a minimum quantity may apply, depending on the product.
- Production time for bulk orders varies between 10–14 business days.
- We offer a 10% discount on bulk orders of 10 or more items.
Security Policy
- Our website uses SSL encryption to ensure your personal and payment information is protected.
- We recommend creating a strong password for your account and keeping it confidential.
